SHOP KOLLAR CHOCOLATES


SHOP KOLLAR
CHOCOLATES

Shipping

ORDER PROCESSING

We try hard to get orders placed before 12:00pm PST out the same day but occasionally during peak holiday seasons, it might take 24 hours to get your order shipped.  If you need your order by a certain date, add the date you would like to recieve the order to the “notes” section. We will ship your order to arrive on the specified date.

SHIPPING

We go to great lengths to ensure you receive the freshest product in the most pristine condition whether your order is going to Alaska or right here in California. Most of our shipments are shipped early in the week.  We ship 2-Day orders Monday - Wednesday and Overnight orders Monday - Thursday. Why don’t we ship your order Friday - Sunday? Because having your chocolate sit at UPS over the weekend can cause one melty mess!  If you are shipping a package to a warm weather destination over a weekend, your package may be held until the following Monday to ensure minimal time in transit. 

 

PACKAGING

We go to great measures to ensure that our chocolate is delivered fresh and in perfect condition. To reduce the risk of melted chocolate in transit to warmer climates (65 degrees and higher), we use insulated packaging and gel packs to protect the chocolates. It can get very hot in the back of a delivery truck!

 

DELIVERY TIMES FOR BUSINESSES & RESIDENCES

UPS is our preferred shipping vendor. All of our shipping vendors only deliver on business days, unless Saturday delivery is specified (where available, additional charges apply). Our shipping vendors may require a signature for delivery at the discretion of the driver. Deliveries to businesses typically occur between 8 am and 5 pm, and deliveries to residences can typically occur between 9 am and 7 pm.

 

INTERNATIONAL ORDERS

At the current time, we are unable to ship to international destinations.

 

WHEN WILL MY ORDER ARRIVE?

Once we fulfill your order a UPS tracking number will be sent to you via email and can be used to track your package.  In order to ensure the best possible product, orders cannot ship over the weekend most of the time. Thus, standard shipment packages may be held until the following Monday to ensure minimal time in transit.